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Lettings & HMOs
Concierge Portfolio Management
Our concierge service is designed to remove friction, not add updates.
What’s included
Dedicated Portfolio Management
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One named portfolio manager
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Single point of contact
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Clear response times and accountability
Hands-Off Day-to-Day Management
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Tenant communication handled end-to-end
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Maintenance managed without approval up to an agreed limit
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Trusted contractors who turn up and follow through
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No maintenance mark-ups
Void & Tenancy Optimisation
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Strategic rent reviews
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Proactive renewal management
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Void-reduction planning per property
Compliance & Risk Oversight
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Licensing and regulatory awareness
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EPC and legislative change alerts
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Issues addressed before they become problems
Portfolio Insight
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Regular reporting
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Annual portfolio review
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Practical recommendations, not sales talk
This is not a call-centre service.
It is deliberate, managed, and controlled.
Fees & Structure
Our fees are aligned with portfolio ownership.
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Percentage-based management
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Tiered by portfolio size
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Minimum monthly fee per property
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Concierge management is standard for portfolio clients
We do not compete on headline percentages.
We compete on outcomes, reliability, and the removal of landlord workload.
Fee details are discussed once we understand your portfolio.
Tenant Experience (Why It Matters)
Stable portfolios require stable tenancies.
We focus on:
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Clear, respectful communication
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Fast issue resolution
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Well-managed maintenance
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Consistency
This leads to:
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Longer tenancies
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Fewer voids
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Better-maintained properties
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Fewer problems reaching you
A good tenant experience is a portfolio strategy — not a “nice to have”.
Why Portfolio Landlords Choose Us
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We specialise — we don’t generalise
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We say no to unsuitable properties and clients
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We handle problems quietly and decisively
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We don’t need to be chased
Most of our clients come to us after managing multiple agents and deciding they want one accountable partner.
